Frequently asked questions
1. How do I know if a car part is compatible with my vehicle?
You can check compatibility by reviewing your vehicle's year, make, model, and engine. If you have any doubts, our team can help you find the correct part.
2. Are the car parts original or generic?
We work with original and high-quality aftermarket car parts, depending on the product and availability.
3. Do you ship all over Mexico?
Yes, we ship throughout the Mexican Republic with different courier options.
4. How long will it take for my order to arrive?
Delivery time may vary depending on your location, but orders usually arrive within 2 to 7 business days.
5. What payment methods do you accept?
We accept credit and debit cards, bank transfers, and other secure payment methods available on Shopify.
6. How can I track my order?
Once your order is shipped, you will receive a tracking number to monitor the delivery in real-time.
7. What if I received an incorrect part?
Contact us immediately with your order number and photos of the product to help resolve it as soon as possible.
8. Do the parts have a warranty?
Yes, many of our products come with a warranty against manufacturing defects. The duration depends on the manufacturer.
9. What if the car part I need is not listed in the store?
You can contact us directly, and we will help you search for the part you need or check availability with our suppliers.
10. How can I contact customer service?
You can contact us via WhatsApp, email, or social media. We are ready to help you with any questions.
11. How long will my product take to arrive?